Why Do Ceptorn Customers usually decide on another Ceptorn Sidelifter?
Because excellent customer service is a very important part of the Ceptorn DNA!
The Problem
The sidelifter drove into a concrete block and damaged parts of the axle and Wabco air/brake system.
The operator wants to buy the new parts locally so they can get the Sidelifter on the road asap.
The Solution
The customer writes us the first text over WhatsApp 12:37 and the last text 12:40, and at 12:47 Ceptorn answered.
That means 7 minutes in response time for our customers to know we are on the case.
– Customer sends pictures of broken parts and Ceptorn sends drawings and numbers of broken components.
– Within 26 minutes the customers have all that they need to order parts.
– Based on parts information from Ceptorn, customers can call the local dealers and have parts on the same day.
– In this case the customer fixed the trailer the next day in the morning and had every part they needed.
The Result
The Side Lifter is on the road again less than 24 hours later.
This is how business should work, to help customers perform and focus on their main business.
